1. Who We Are

Plastic Ideas (Pty) Ltd — Registration No. 2020/779352/07 — designs, manufactures, and sells high-quality plastic products across South Africa.
We respect your privacy and handle your personal information in accordance with the Protection of Personal Information Act (POPIA).

For all privacy-related matters, please contact:
📧 [email protected]

2. What Information We Collect

We may collect and process the following information when you interact with our websites or services:

1. Personal details (name, email address, phone number, company name, VAT number, etc.)

2. Quote and order information

3. Device and browser data (IP address, operating system, browser type, and site usage patterns)

4. Cookies and tracking pixels

5. Marketing preferences and engagement data

6. Payment references (note: no credit card details are stored — Yoco and EFT payments are handled securely offline)

3. How We Use Your Information

We use your information to:

1. Process orders, quotes, and service requests.

2. Communicate with you regarding your account or enquiries

3. Improve our website and service quality

4. Send marketing or promotional information (only if you’ve opted in)

5. Comply with accounting, tax, and legal requirements

4. Data Retention

We retain personal data for up to five (5) years, or as long as necessary to fulfil the purposes for which it was collected, in line with legal and business requirements.

5. Data Storage and Security (AWS Hosting)

Our websites and systems are securely hosted using Amazon Web Services (AWS).
AWS provides advanced security features and complies with international privacy and data-protection standards. This ensures that your information is encrypted, protected, and stored in secure data centres.

Although some AWS servers may be located outside South Africa, we ensure that equivalent or stronger data-protection measures are in place, in full compliance with POPIA.

We also implement appropriate physical, digital, and procedural safeguards to protect your information from loss, misuse, or unauthorised access.

6. Sharing Information with Third Parties

We may share limited personal data with trusted service providers who help us operate effectively, including:

1. Meta (Facebook/Instagram) – marketing and advertising

2. Google Ads and Google Analytics – analytics and performance tracking

3. LEVIS AI / LeadConnector CRM – lead management and automation

4. QuickBooks – financial processing

5. Yoco – payment reference handling

6. Amazon Web Services (AWS) – secure website and data hosting

All third-party processors handle your data under strict confidentiality and contractual compliance with POPIA.

7. Cookies

We use cookies to make our site work smoothly and improve your browsing experience.
Cookies help us remember preferences, analyse performance, and personalise content.

By clicking “Accept All” on our cookie banner, you consent to our use of cookies. Your preference will be remembered for 12 months before expiring automatically.

You can change your cookie settings anytime in your browser.

8. Data Security

We apply layered security measures — encryption, access control, secure hosting (AWS), and staff training — to protect your data against unauthorised access, alteration, or loss.

9. Your Rights

1. Under the Protection of Personal Information Act (POPIA), you have the right to:

2. Access the personal data we hold about you

3. Request correction or deletion of inaccurate information

4. Withdraw consent for direct marketing or processing

5. Lodge a complaint with the Information Regulator of South Africa

6. Contact us at [email protected] for any privacy-related requests.

10. Children

We do not intentionally collect personal information from minors (under 18). Our websites are open to public viewing, but our products and services are intended for adult business users only.

11. Policy Updates

We may update this Privacy Policy at any time, without prior notice. The latest version will always be available on our websites. Continued use of our sites after an update means you accept the revised terms.